Spektra Insurance Solutions
SMS Opt-In/Out Policy
Last Updated: 07/08/2024
At Spektra Insurance Solutions, we take your privacy seriously and are committed to protecting your phone number. This SMS Policy explains how we collect, use, and protect your phone number when you provide it to us. By providing your phone number, you agree to the terms outlined in this policy.
Collection of Phone Numbers
We may collect your phone number when you:
- Sign up for our services
- Request information or support
- Subscribe to receive updates and promotional messages
- Participate in surveys or feedback sessions
- Communicate with us via phone or SMS
Use of Phone Numbers
We use the phone numbers we collect for the following purposes:
- Service Notifications: To provide you with important information about our services, including updates, changes, and notifications.
- Customer Support: To communicate with you regarding customer service inquiries or support requests.
- Promotional Messages: To send you promotional messages and marketing communications about our products and services, if you have opted in to receive such messages.
- Surveys and Feedback: To gather feedback and improve our services through surveys and feedback requests.
SMS Opt-In and Consent
By providing your phone number, you consent to receive SMS messages from Spektra Insurance Solutions for the purposes outlined above. This consent is voluntary, and you may opt out at any time.
- How to Opt-In:
- By entering your phone number and checking the consent box on our contact form or sign-up page.
- By sending a text message with a specific keyword to our designated number.
- How to Opt-Out:
- Reply to any of our SMS messages with the word “STOP.”
- Contact us directly via email or phone to request removal from our SMS list.
Protection of Your Phone Number
We are committed to keeping your phone number secure and implement various security measures, including:
- Data Encryption: Phone numbers are stored in encrypted formats to prevent unauthorized access.
- Access Controls: Access to phone numbers is restricted to authorized personnel only.
- Secure Communications: We use secure channels for transmitting phone numbers and other personal information.
No Selling of Phone Numbers
We do not sell, trade, or transfer your phone number to outside parties. Your phone number will only be used for the purposes specified in this policy and will not be shared with third parties without your explicit consent, except as required by law.
Compliance with Laws
We comply with all applicable federal and California state laws regarding the collection, use, and protection of phone numbers, including:
- Telephone Consumer Protection Act (TCPA): We adhere to TCPA regulations for obtaining consent and providing opt-out mechanisms for SMS communications.
- California Consumer Privacy Act (CCPA): We ensure that California residents have the right to know about the personal information we collect, the right to request deletion of their personal information, and the right to opt out of the sale of their personal information (although we do not sell personal information).
Your Rights
As a user, you have the following rights regarding your phone number:
- Right to Access: You can request access to the personal information we hold about you, including your phone number.
- Right to Correct: You can request that we correct any inaccuracies in your personal information.
- Right to Delete: You can request that we delete your phone number from our records, subject to certain exceptions.
- Right to Opt-Out: You can opt out of receiving SMS messages at any time by following the opt-out instructions provided above.
Changes to This Policy
We may update this SMS Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this SMS Policy, please contact us at:
Spektra Insurance Solutions
3131 Camino Del Rio
San Diego, CA
contact@spektrainsurancesolutions.com
By using our services and providing your phone number, you acknowledge that you have read and understand this policy and agree to its terms. Thank you for trusting Spektra Insurance Solutions with your personal information.
